Frequently Asked Questions
We Have the Answers You're Looking for
Q. WHAT AREAS DO YOU SERVICE?
A: We currently serve the Greater Jacksonville, Florida area. This includes: St. Johns County, St. Augustine, Ponte Vedra Beach, Nocatee, Jacksonville Beach, Neptune Beach, Atlantic Beach, Yulee, Amelia Island, Fernandina Beach, Fleming Island, Orange Park, Middleburg, Green Cove Springs, Vilano Beach, and the Northside.
A New Leaf Painting General Terms and Conditions
Q. I've Never Painted My House Before. Where Do I Start?
A: Give us a call or submit a request here. Our Office Manager will help you schedule a free estimate with one of our estimators. Once you meet with our estimator, they will go over the project and then send you a detailed estimate.
Q: Do You Have Insurance?
A: We maintain $1 million in liability insurance and a $1 million workers' compensation policy. If any property damage, serious injury, or accidental death occurred on your property, you are completely covered and have no liability. Certificates are available upon request.
Q. How Do I Pick Colors?
A: 1. We offer professional color consultation services to help guide you through this process. Give our office a call at 904-615-6599 and we can help you pick the perfect colors!
2. If you already have your colors selected, you can provide us with the colors you have selected via our email form.
Submit your interior colors with our INTERIOR COLOR FORM.
Submit your exterior colors with our EXTERIOR COLOR FORM.
3. Email us your color selection. Please provide the manufacturer's name, color name, color numbers, placement location, and the sheen level detail.
4. What paint manufacturers do we use? Primarily we use Sherwin-Williams. However, it's your home and we prefer that you have the paint of your choice! We enjoy working with Ben Moore, Behr, and other paint suppliers!
Q: Should I Be Concerned WIth Your Crews In My Home?
A: We retain long-term, quality employees. When we hire, our focus is on character and values. We also interview thoroughly and conduct felony background checks. We call it our Peace Of Mind Painting Experience. All of A New Leaf Painting's employees are trustworthy, skilled, and professional. We make certain of it.
Q: How Many Coats Are You Going To Paint?
A: A New Leaf Painting always proposes at least two coats for all newly painted surfaces or whenever changing a color. This is the industry standard and ensures that your paint job will last longer, saving you money in the long run.
Q: Are The Workers On My Project Employees Or Subcontractors?
A: All members of the A New Leaf Painting team are long-term committed team members, who know and understand what we expect as a top-rated painting service. All our painters are fully trained and covered as employees of the company. We use a mix of employees and subcontractors, however, our subs are used on rentals and commercial projects and our employees work on individual homeowner homes so we can make sure of an excellent client experience.
Q. What Kind Of Paint Finish Should I Use?
- That’s entirely up to you. Here’s a list of commonly used sheens:
- Flat — paints have a big advantage by being non reflective. They tend to conceal imperfections and are great for walls that are a bit irregular or battered.
- Eggshell or Satin — paints have a little luster. They bring warmth and depth to a surface. While more stain resistant than flat paints it’s not as good as glossier paints.
- Semi – Gloss — paints are somewhat stain resistant and easy to clean. These paints add a subtle gloss and are not as reflective as the gloss or high gloss paints.
- Gloss or High Gloss — paints are tough and the most stain resistant. They are the easiest to clean but beware they also tend to show imperfections in your walls and woodwork. Make sure your surfaces are in good condition.
- Learn more about paint finishes here!
We always use premium paint materials for the surfaces and substrates we are painting. Some of these materials come with a lifetime warranty. All team technicians are properly trained in surface preparation and paint application. By using premium products, your new paint job will last longer, your home is better protected against the elements, and the beauty of professionally applied paint will endure for many years to come. Long term, you save money because you repaint less often.
Q: How Will My Project Be Managed?
A: We have systems and processes in place for each step of your project. Our office, estimators, and production personnel are always available. In addition to that, our crew leaders and project managers are proactive communicators. Each project has one dedicated project manager and crew leader who will be there each step of the way. We listen to your needs and make sure you are happy before we leave your project. Stress is reduced and you get exactly what you wanted (or more), with no surprises.
Q: What Kind Of Training Do You Employees Receive and How Often?
A: We train all of our applicators to consistently meet the high standards of the Painting Contractors of America. We train more often than most. We utilize multiple training methods including monthly topics, weekly and daily Know Show, and Do techniques where supervisors spend dedicated time with our applicators teaching and reviewing company and industry best practices. Your paint job will reflect the high-quality work you are expecting and your home will look spectacular throughout.
Q: Are We Members Of The BBB, Angi List, Or Any Trade Associations?
A: We are members of the Painting Contractors of America: We hold Lead-Safe certification from the Environmental Protection Agency. Our company is fully licensed as a professional painting company by the Duval County Better Business Bureau: We have achieved and maintained an A+ rating and have over 40 A+ reviews on the BBB. We are members Angi List and hold an A+ rating with 187 reviews. We are the most-reviewed painting company on Google in Northeast Florida with over 255 reviews. In total, we have a combined 600 reviews online. Don't take our word for it, check us out online!
Q: WHAT IS YOUR PAINT PREPARATION PROCESS?
A: A New Leaf Painting always includes the level of PDCA’s Painting Preparation Standards in your proposal, so you will know exactly what process and steps we will be taking to ensure the adhesion and longevity of the paint we will be applying. To learn more about the PCA’s Industry Standards please click here.
Q: WHAT IS YOUR EXTERIOR PAINTING PROCESS?
A: Here is our exterior painting process and homeowners job start todo list.
Q: WHAT IS YOUR INTERIOR PAINTING PROCESS?
A: Here is our interior painting process and homeowners job start todo list.
Q: IF I BUY THE PAINT WILL MY PROJECT COST LESS?
A: Not usually. As a painting contractor, we receive drastically reduced pricing on paint. Homeowners are paying retail and even with discounts and coupons we still typically receive better pricing. However, if you would like to buy the paint for your project, we will provide a 12% discount on your quote. Although, you will mostly spend 25% to obtain the materials needed for your job.